SMS has not been received

What could be the reason if a text message does not arrive?

An SMS may not arrive for various reasons. Please check whether you have entered a correct phone number and whether the recipient device is switched on and has network reception. 

It often helps to restart the receiving mobile phone in order to avoid errors on the device. Some devices often have problems with the GSM module or get hung up.

If everything was correct, please send us an email to stating the ID of the SMS or the recipient number and the time of dispatch.


Alternatively, you can issue a complaint about your SMS at any time in your logbook in your account. To do this, please click on Details and then on Complaint at the respective SMS. Our technicians will then see the data of the respective SMS and can intervene accordingly and refund the SMS if necessary.


Please also make sure that you are not trying to send Economy SMS. We have stopped supporting this type of SMS a while ago.